Therefore, character is an individual matter, but at the same time, it has far reaching effects. The moment-by-moment decisions employees make and the effort they put into the job impact company morale, productivity, the quality of the product, and the customer relations. 

At the end of the day, the same character will affect their relationship at home. Companies can now be sued by employees who were damaged by workplace violence, harassments, or accidents. One insurance company reported that their largest settlements are now being paid for these types of claims. These situations usually can be traced to the lack of specific character qualities such as alertness, attentiveness, self-control, kindness, forgiveness, and truthfulness. A company that does not emphasize can be legally liable for negligent hiring, retention and training. Companies using CHARACTER FIRST! program are experiencing up to a 90% decrease in compensation costs and work related injuries. Employees who demonstrated loyalty, enthusiasm and a willingness to serve do more to build corporate image than any amount spent on advertising.

The most effective quality control program you can have is a team of conscientious workers who pay attention to detail and take personal responsibility for the quality of the items or services they produce.